IT Support Specialist

Alexander Betzien

IT Support / Motorbike Rider / Traveler

Hi, I'm Alex. I'm an IT professional from Germany who ended up building a life in Thailand. For the past 10 years, I've worked with people and technology, helping users overcome technical challenges and keeping things moving behind the scenes.

When I'm not at a desk, there's a good chance I'm somewhere on a motorcycle, exploring roads I've never taken before or searching for the next interesting place to visit.

Thanks for stopping by :)

Alexander Betzien
IT
Support Specialist
🏍️
Motorbike Rides
📸
Travel & Scenery
🌍
Based in Thailand
🖥️

Technical Support

Providing first and second-line assistance, resolving technical issues, and helping ensure reliable day-to-day IT operations.

🤝🏻

People-First Approach

Good support starts with clear communication. I enjoy helping users solve problems and making technology feel less complicated and stressful.

🏍️

Beyond the Desk

Outside of work, you'll usually find me on my motorbike, exploring new roads, capturing scenery, or sharing rides and experiences online.

Curious who's behind the website? Here's a little more about my background, career, and the interests that keep me busy outside of work.

Originally from Germany, I've been living and working in Thailand for over 7 years. What started as an adventure became a place I now call home. During that time, I've continued building my career in IT while also getting to experience a very different way of life. I've come to appreciate the friendliness of the people, the culture, and the more relaxed pace of everyday life here.

I currently work as a Client and Applications Administrator, where I spend most of my day helping users with technical issues, troubleshooting problems, and making sure things keep running as they should. Over the past 10 years, I've supported more than 2,000 users across multiple countries using Windows, Linux, and macOS systems.

What keeps IT interesting to me is the variety. No two days are exactly the same. Some days are straightforward, while others send you down a rabbit hole trying to track down the cause of a problem. I've had days where a single printer managed to consume several hours before finally deciding to cooperate again. During the last 7 years, I've handled around 140 to 180 tickets per month, while also supporting projects, maintaining documentation and helping users better understand the tools they work with every day.

One thing I've learned is that good IT support is about more than just fixing technical problems. People are often already frustrated when something isn't working, so taking the time to listen, explain things clearly, and stay calm can be just as important as finding the solution itself.

A gap year in Australia took me far away from office environments and computer screens. While working on livestock farms, I quickly learned that animals don't care about schedules, weekends, or whether you've already had a long day. There were times when a job simply needed to be finished before you could call it a day. Looking back, that experience strengthened my work ethic and taught me the importance of being dependable, especially when other people are counting on you.

When I'm not behind a computer, there's a good chance I'm out on my motorcycle somewhere around Chiang Mai. Sometimes it's a ride through the city at night, other times it's a trip into the mountains or along quiet country roads with no real destination in mind. I enjoy the freedom of being able to pick a direction, hit the road, and see where it leads.

Skills & Tools

Support & Systems

Windows 10 / 11 Active Directory Microsoft 365 Intune Remote Support Device Management Relational Databases CompTIA A+

Operations & Communication

Software Deployment User Support Documentation Networking Basics Exchange SharePoint

Languages

German (Native) English (Fluent)

My Background

2019 – Present
Client & Application Administrator
CLBS Ltd. · Thailand
Delivering on-site and remote IT services across Windows, macOS, and Linux environments. Responsibilities include user assistance, device management, software deployment, troubleshooting, and maintaining stable day-to-day operations.
2018 – 2019
Working Holiday Year
Australia
Spent a year travelling and working across rural Australia, operating machinery and adapting to physically demanding work in remote environments.
2013 – 2017
Software Development Apprenticeship & Junior Database Developer
ESG GmbH · Germany
Built a strong technical foundation through software development, SQL, databases, and hands-on experience with systems and infrastructure.
Somewhere above Chiang Mai
📍 Somewhere above Chiang Mai
Backroads in Nan
🏍️ Backroads in Nan

Quick Info

📍Based in Chiang Mai, Thailand
💼Open to opportunities
🌐Fluent in German & English
🏍️Exploring roads on two wheels

I'm just getting started with content creation, so uploads may be a little slow at first. There's currently only a single video on Instagram and my YouTube channel is still empty, but more rides, travel clips, and scenery from around Thailand will be added over time.

💼
LinkedInAlexander Betzien
✉️
Email
📄
Open in new tabMy CV / Resume
I'm open to opportunities in Helpdesk, IT Support, System Administration, and related fields — whether remote, hybrid, or on-site. Feel free to get in touch, even if you're simply exploring potential matches. I'll do my best to respond promptly.

Send a Message

By submitting this form your message is forwarded to me via Formspree. Your contact details will only be used to respond to your enquiry and will not be shared with third parties.

✅ Thanks for reaching out! I'll get back to you soon.

Responsible for this website

Alexander Betzien

Feuchter Str. 22
90530 Wendelstein
Germany

Email:


Purpose of this website

This website serves as a personal portfolio and professional profile. It provides information about my professional background, skills, and personal interests.


Liability for Content

The contents of this website have been created with care. However, no guarantee is given for the accuracy, completeness, or timeliness of the information provided.


Liability for External Links

This website may contain links to external websites operated by third parties. I have no influence over their content and therefore accept no liability for them.


Copyright

Unless otherwise stated, all content published on this website — including text, photographs, graphics, and design elements — is protected by copyright law. Any reproduction, distribution, or use requires prior written permission.


Privacy / Data Protection

This website does not use tracking scripts, analytics tools, or advertising cookies. The contact form forwards messages via Formspree. Only the data you voluntarily provide is used solely to respond to your enquiry and is not shared with third parties beyond the transmission service.